Last updated: March 22, 2026 · Effective: March 22, 2026
Short version: Cancel anytime, no questions asked. Monthly plans stop at end of cycle. Annual plans get a prorated refund after 30 days.
You can cancel your CartonFlow subscription at any time from your account dashboard under Settings → Billing → Manage Subscription. This opens the Stripe Billing Portal where you can cancel, change plans, or update payment info. No phone calls, no forms, no waiting.
If you cancel during your 14-day free trial, you will not be charged. Your account will remain active until the trial end date.
Monthly plans are non-refundable for the current billing period. When you cancel, you keep access through the end of the period you've paid for. No partial-month refunds.
Annual plans are eligible for a prorated refund of unused months if you cancel after the first 30 days. To request a refund, email [email protected] with your account email. Refunds are processed within 5–10 business days via the original payment method.
Example: If you paid $756 for an annual Basic plan and cancel after 4 months, you are eligible for a refund of 8/12 × $756 = $504.
If CartonFlow experiences a verified outage exceeding 24 consecutive hours, we will provide a prorated credit for the affected period upon request.
Before disputing a charge with your bank, please email us at [email protected]. We resolve billing disputes quickly and chargebacks result in immediate account suspension.
Partner (3PL, forwarder, distributor) accounts are always free and do not require cancellation. They are automatically deactivated if the inviting brand's subscription lapses.
Billing questions: [email protected] — we respond within 1 business day.